Frequently Asked Questions

Below you will find information to answer some of the most common questions we get asked here at Swamper Design.
 
Minimum Quantities:

Screen Printing (single color or multi-color design): 12+ pieces.
Heat Press (single color design): 1+ pieces.
Embroidery (max of 15 colors): 24+ pieces.
Trophies & Engraving: No minimum.
Click Here for detailed information about minimum quantities
 
Turn Around Time:
10-15 Business days.
Rush charge applies to orders needed in less that 10 days.
Rush not available on any order less than 12 pieces.
 
Designs:
We do not have any pre-made designs to choose from.
Everything is created custom per job.

Provided Artwork (Screen Print/Heat Press):
Provided artwork must be in vector format to avoid any art charge.
Click Here for information about vector art.
 
Real Photographs (picture of someone or something):
We do not print actual photographs on to items.
 
Customer Provided Clothing:
While we prefer to order the items ourselves, we can print on
customer provided clothing for a small up charge.
 
Deposits:
A 100% down deposit is required on all orders.

Guarantee:
Tee Swamper Design Company stands behinds the quality of its products and service. If you experience any problems with your items within 30 days from the date of your purchase and subject to the following criteria we will replace the items at no cost.

We take great pride in its commitment to customer satisfaction. We make sure every job matches the order exactly before we deliver it to the customer. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.
  • Damage to items made by customers.
  • Design errors introduced by the customer in the design creation process.
  • Errors in customer-selected options such as product type, color or size.

Orders are triple checked to guarantee quantities are correct and free of damage or defects. Checked during ordering process of blank items, counting in blank items upon delivery from supplier and counted  and checking for damages during boxing items after printing. Customers are welcome to check items before they leave The Swamper Design Company. After items leave our business, The Swamper Design Company will not replace any items in cases of customer claiming missing, incorrect sizes or damaged items.